Support
LEADING THROUGH EXPERIENCE

Micro Nav aims to provide all the support you need to get the most from your BEST ATC simulation system.

With the initial purchase of any Micro Nav product, you will enter into a warranty period that gives you access to our experts for ATC simulation training, and any queries you may have during this time. Following the warranty period, Micro Nav’s customer support offers a comprehensive level of care through a choice of support packages, providing your business with peace of mind and a range of additional benefits.

Customers opting for any of the support packages will be registered with Micro Nav’s web-based help desk, through which you have access to a dedicated support expert, an online user forum, release notes for each of the regular software upgrades, and an annual invitation to the BEST User Group event.

Site visits and remote access support are just a couple of the additional services available through the support packages. Experienced Micro Nav experts can visit your site to provide hands-on support and assist with supplementary training requirements. Product specialists can securely access your system remotely to help you navigate around its many features, and answer any questions you may have.

Levels of Support

To get the most from your BEST ATC simulation system, find out more about our levels of support:

Levels
Bronze
Silver
Gold
Online help desk
Online incident reporting, resolving and tracking
Number of training days
3
5
Supplementary training
BEST User Group invitation
1 delegate
1 delegate
2 delegates
Telephone support
On-site visits
1
2
Remote access support
Hardware obsolescence advice

Levels

Bronze

Online help desk

Online incident reporting, resolving and tracking

1 delegate

BEST User Group invitation

Silver

Online help desk

Online incident reporting, resolving and tracking

3

Number of training days

Supplementary training

1 delegate

BEST User Group invitation

Telephone support

1

On-site visits

Remote access support

Hardware obsolescence advice

Gold

Online help desk

Online incident reporting, resolving and tracking

5

Number of training days

Supplementary training

2 delegates

BEST User Group invitation

Telephone support

2

On-site visits

Remote access support

Hardware obsolescence advice

CUSTOMISABLE. SCALABLE. FLEXIBLE.